Who We Are

Parcel Pal Limited, (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Parcel Pal Limited’s registered office is at Waters Edge Business Centre, Maltkiln Road, Barton-Upon-Humber, England, DN18 5JR and we are a company registered in England and Wales under company number 13609462. We are registered on the Information Commissioner's Office Register; registration number ZB392215, and act as the Data Controller when processing your data. Our designated Data Protection Manager can be contacted at the above address or by email admin@parcelpal.org.

Information That We Collect

This Privacy Notice applies to:

• Customers
• Prospective Customers
• Former Customers
• Recipients Delivery Details
• Drivers
• Employees

Parcel Pal Limited processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice. 

The personal data that we may collect from is: -

• Name
• Date of Birth
• Home Address
• Personal Email
• Business Email
• Home Telephone Number
• Mobile Telephone Number
• National Insurance Number
• Passport Number
• Driver’s License Number
• Bank Details & Payment Details
• Special Category Data (i.e. health/medical information, details about religion, sexuality etc)
• Technical Data

We may collect information in the below ways: -

• When you place a booking with us
• Telephone
• Email
• Text
• In Person
• CV’s
• Website Chat
• Website Form
• Social Media
• Third Party 

Information we receive from other sources: -

• Companies booking our services to provide you with their services

How We Use Your Personal Data (Legal Basis for Processing)

Parcel Pal Limited takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.  If you don’t provide us with the data we need then we will not be able to offer our services to you.

The purposes and reasons for processing your personal data are detailed below: -

• We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed.
• We verify your identity when you use our services or contact us;
• To tell you about changes to our websites, services or terms and conditions;
• To carry out any personal data and/or marketing analysis, profiling or create statistical or testing information to help us personalise the services we offer you and to understand our customers better.
• We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
• We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests
• For reasons of employment, payroll and employee engagement.
• To prevent or detect crime and investigate un lawful activities.
• We need to process the data under our contract with you for our services;
• We have a legitimate interest as a business in processing your data;
• We have a legal obligation to process the data; or
• We have your consent (which you can withdraw at any time)..

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. We use various third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

• To provide the booking, tracking delivery driver software.
• Other delivery businesses where a booking is shared.
• Accountants and financial software
• CRM, customer management system
• Marketing software
• Law enforcement agencies

Safeguarding Measures

We take your privacy seriously and take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including, passwords, SSL, TLS, encryptions, pseudonymisation, restricted access, IT authentication, firewalls, anti-virus/malware etc.

Unfortunately we cannot guarantee the security of transmitting information via the internet. We have tried to create a secure and reliable website and mobile application for our users in line with industry standards. However, we have no responsibility or liability for the security of personal information transmitted via the internet.

There may be links from our website may take you to external websites which are not covered by this policy. We recommend that you check their privacy policies before submitting any personal information to such sites. We will not be responsible for the content, function or information collection policies of these external websites.

Transfers Outside the UK (if applicable)

Personal data is protected by the United Kingdom General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. We do not transfer or store any personal data outside the UK. Should that change we will have a contract in place to ensure that your information is adequately protected, and we will remain bound by our obligations under applicable UK data protection laws even when your personal information is processed outside of the UK. The sorts of measures we use to protect your data in this instance are security reviews of the organisations, contractual model clauses approved for use by the European Commission or other approved transfer mechanisms.

How Long We Keep Your Data

Where we have a business relationship with you, we will only ever retain personal information for as long as is necessary. Unless there is a specific regulatory or legal requirement for us to keep your information longer, we will keep your information for as long as it is necessary for the purpose for which it was collected. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. 

Where you have made an enquiry either via web chat, webmail, email or another form of communication, and have not become a customer, driver or employee, your data will be deleted after 3months.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Your Rights

You have the right to access any personal information that we process about you and to request information about: -

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. 

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. 

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

We may update this privacy policy from time to time. The revised policy will be posted to this page.

Complaints

If you would like to make a complaint about our use of the personal data you should contact our Data Protection Manager at Waters Edge Business Centre, Maltkiln Road, Barton-Upon-Humber, England, DN18 5JR or by email admin@parcelpal.org.

We would appreciate the opportunity to deal with your concerns and will make every effort to resolved your complaint, so please do contact us in the first instance, however you have the right to contact the UK data protection regulator, the Information Commissioner’s Office (ICO) Wycliffe House, Water Lane, Wilmslow SK9 5AF. 

Cookie Policy

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